tnb33 Privacy Policy

Section 1 Personal Information We Collect

When you register an account or interact with the tnb33 platform, we collect various types of information to ensure services run smoothly and securely. This collection process is carried out only on the basis of legitimate operational needs.

The categories of information we collect include:

• Identity information: Full name, date of birth, identity card number (MyKad), email address and mobile phone number.
• Financial information: Payment method details such as Touch 'n Go eWallet, DuitNow, online banking account (FPX) and cryptocurrency wallet addresses to process deposits and withdrawals.
• Technical information: IP address, browser type, operating system, cookie data and device information you use to access the platform.
• Transaction records: History of deposits, withdrawals, bets and gaming activity in your account.
• Communications: Records of live chat sessions and email correspondence between you and the tnb33 customer support team.

We do not collect information beyond what is required for the services stated. Every data collection process has a clear legal basis, whether based on your consent, contractual necessity or regulatory obligation.

Section 2 How We Use Your Information

Personal information collected is only used for specific and legitimate purposes. tnb33 will not use your data outside the following scope without obtaining your additional consent:

• To verify your identity during account registration and the Know Your Customer (KYC) process required by the licensing authority.
• To securely process deposits and withdrawals through your chosen payment methods.
• To manage your account including information updates, setting gambling limits and account suspension requests.
• To provide 24/7 customer support via live chat and email in Bahasa Melayu and English.
• To verify that you meet the minimum age requirement of 21 years to use this platform.
• To detect and prevent fraud, money laundering or account misuse.
• To send important notifications related to your account, transactions and policy updates.
• To comply with reporting requirements under the international licensing that governs tnb33 operations.

Section 3 Disclosure of Information to Third Parties

tnb33 takes seriously its responsibility not to disclose your personal information to any third party without strong justification. However, there are certain situations where limited disclosure becomes necessary:

• Payment processors: Minimum transaction information is shared with payment service providers to enable processing of your deposits and withdrawals.
• Technical service providers: Companies that support the technical infrastructure of the tnb33 platform may have limited access to data for system maintenance purposes.
• Legal obligations: If required by a court, regulatory body or competent authority, we may be required to disclose certain information.
• Financial crime prevention: In cases involving the reporting of suspicious activity, information may be shared with relevant authorities in line with applicable laws.

All third parties working with tnb33 are bound by strict data protection agreements and are not permitted to use your information for any purpose other than what has been specified.

Section 4 Cookies and Tracking Technologies

The tnb33 platform uses cookies and similar tracking technologies to improve user experience, maintain login session security and analyse usage patterns in aggregate form.

Types of cookies we use:

• Essential cookies: Required for the basic functions of the platform such as maintaining your login status and ensuring gaming sessions run smoothly.
• Analytics cookies: Help us understand how members use the platform for continuous service improvement. This data is collected in aggregate form and does not identify individuals.
• Preference cookies: Store your preference settings such as interface language and display currency.

You can manage cookie settings through your browser options at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

Section 5 Cross-Border Data Transfers

As tnb33 operates under international licensing, your data may be processed or stored on servers located outside Malaysia. In such situations, we ensure that a level of data protection equivalent to international standards is fully observed.

Every cross-border data transfer is carried out with appropriate protection mechanisms, including data processing agreements that comply with applicable regulatory requirements. Your information will not be transferred to jurisdictions that do not provide an adequate level of protection.

Section 6 Data Retention Period

tnb33 only retains your personal information for as long as it is needed to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account records are retained throughout the duration of your membership with tnb33.
• After account closure, certain information may be retained for a period specified by licensing and regulatory requirements, typically between five and seven years.
• Financial transaction records are retained for the period required by the international licensing authority.
• Information that is no longer needed will be securely deleted or anonymised.

Section 7 Your Rights as a tnb33 Member

As a data subject, you have certain rights regarding your personal information that we hold. tnb33 respects and facilitates the exercise of these rights:

• 🔍 Right of access: You may request a copy of the personal information we hold about you.
• ✏️ Right to rectification: If your information is inaccurate or incomplete, you may request that a correction be made.
• Right to erasure: In certain circumstances, you may request that your information be deleted, subject to relevant legal obligations.
• Right to restrict processing: You may request that we limit how we use your data in certain situations.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the tnb33 support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time.

Section 8 Account Security and Shared Responsibility

While tnb33 implements comprehensive security measures, the security of your account also depends on the best practices you follow. We recommend that you:

• Use a strong and unique password for your tnb33 account that is not used on any other platform.
• Do not share your login details with anyone, including family members.
• Notify us immediately if you suspect your account has been accessed without authorisation.
• Ensure the email address and mobile phone number registered to your account are always kept up to date.
• Log out of your account when using a shared device.

Section 9 Links to Other Websites

The tnb33 platform may contain links to third-party websites or services in certain contexts. Please note that this Privacy Policy applies specifically to the tnb33 platform only.

tnb33 is not responsible for the privacy practices or content of those third-party websites. We encourage you to review the privacy policy of any website you visit separately.

Section 10 Changes to This Privacy Policy

tnb33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operating practices, legal requirements, or regulatory obligations. The latest version will be published on this page along with its effective date.

If significant changes are made, tnb33 will make reasonable efforts to notify members via in-platform notifications or email. Your continued use of the tnb33 platform after those changes take effect will be considered your acceptance of the updated terms.

You are encouraged to review this Privacy Policy from time to time to stay informed about how we handle your information.

Section 11 Contact Us About Privacy

If you have any questions, concerns, or complaints about how tnb33 handles your personal information, our team is ready to assist.

Support is available 24 hours a day, 7 days a week in Malay and English via live chat and email. You can reach us at the support email: [email protected]

We aim to address all privacy-related inquiries within a reasonable timeframe and to provide clear, satisfactory responses.